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The Jira integration connects Kestrel to your Atlassian Jira instance, enabling automated ticket creation from workflows, status tracking, and historical issue search during incident investigations.

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Prerequisites

  • Organization Admin role in Kestrel
  • Atlassian account with Jira access

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Setup

1

Connect via OAuth

  1. Navigate to Integrations → Jira in your Kestrel dashboard
  2. Click Connect
  3. Authorize Kestrel in the Atlassian OAuth popup
  4. Select the Jira site to connect (if you have multiple)
  5. The popup closes and your Jira instance appears as connected
Kestrel uses OAuth 2.0 with scoped permissions. Only the projects and issue types you authorize are accessible.

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How It’s Used

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In Workflows

Action blocks:
  • Create Ticket — create a Jira ticket with customizable project, issue type, summary, description, priority, labels, and assignee
  • Add Comment — add a comment to an existing Jira issue with workflow context
  • Transition Ticket — move a Jira issue through workflow states (e.g., Open → In Progress → Done)
Example: A workflow triggered by a Kubernetes incident can automatically create a Jira ticket with the incident summary, assign it to the namespace owner, and transition it to “In Progress.”

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In Incident Response

  • Knowledge source — during root cause analysis, Kestrel searches Jira for similar past issues, related post-mortems, and historical context about affected services (see Knowledge Sources)
  • Incident tracking — create Jira tickets directly from incident detail pages to track remediation

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In Cloud AI Copilot

  • Create Jira tickets from the chat: Create a Jira ticket for the payments service outage
  • Search for related issues: Find Jira issues related to OOM errors in production

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Configuration

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Knowledge Source Setup

To use Jira as a knowledge source during incident investigations:
  1. Navigate to Integrations → Knowledge Sources
  2. Click Add Source and select Jira
  3. Your connected Jira instance is auto-detected — no additional credentials needed
  4. Click Enable
Kestrel will search Jira issues and comments for relevant historical context during incident RCA.

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Disconnecting

  1. Navigate to Integrations → Jira
  2. Click Disconnect
  3. Confirm the disconnection
This stops all Jira workflow actions and removes Jira as a knowledge source. You can reconnect at any time.