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The Glean integration connects Kestrel to your organization’s Glean instance, enabling enterprise-wide knowledge search during incident root cause analysis. Glean aggregates knowledge from across your tools — Confluence, Google Drive, Slack, Notion, and more — providing a single search interface for incident context.

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Prerequisites

  • Organization Admin role in Kestrel
  • Glean Enterprise plan with API access enabled
  • Glean API key with search:read scope

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Setup

1

Create a Glean API key

  1. Contact your Glean administrator to enable API access
  2. Go to your Glean Admin Console → API → API Keys
  3. Click Create API Key
  4. Select the search:read scope
  5. Copy the generated API key
2

Connect in Kestrel

  1. Navigate to Integrations → Knowledge Sources in your Kestrel dashboard
  2. Click Add Source and select Glean
  3. Paste the API key
  4. Optionally enter a Workspace ID
  5. Click Add Source
Glean API access requires an Enterprise plan. Contact your Glean account manager if you don’t see the API option in the admin console.

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How It’s Used

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In Incident Response

  • Enterprise knowledge search — during root cause analysis, Kestrel searches Glean for relevant documents, past incidents, runbooks, and team discussions across all of your organization’s connected tools
  • Broad context — because Glean indexes content from multiple sources (Confluence, Drive, Slack, Notion, etc.), it often surfaces context that wouldn’t be found by searching individual tools
Glean results are presented alongside Kestrel’s automated investigation, giving you both real-time diagnostics and historical insight.

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In Cloud AI Copilot

  • Search your organization’s knowledge base from the chat: Search Glean for the payments service architecture
Glean is most valuable when you have knowledge spread across many tools. If your team primarily uses Confluence and Slack, connecting those directly as knowledge sources may be sufficient.

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Managing the Connection

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Testing

Click the Test button on the Glean source to verify credentials and connectivity.

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Enabling/Disabling

Use the toggle switch on the Glean source to temporarily enable or disable it without removing the configuration.

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Deleting

Click the delete icon and confirm to permanently remove the Glean source.