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The Confluence integration connects Kestrel to your Atlassian Confluence instance, enabling automated publishing of RCA reports, postmortems, and runbooks from workflows, plus historical knowledge search during incident investigations.

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Prerequisites

  • Organization Admin role in Kestrel
  • Atlassian account with Confluence access

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Setup

1

Connect via OAuth

  1. Navigate to Integrations → Confluence in your Kestrel dashboard
  2. Click Connect
  3. Authorize Kestrel in the Atlassian OAuth popup
  4. Select the Confluence site to connect (if you have multiple)
  5. The popup closes and your Confluence instance appears as connected
If you’ve already connected Jira on the same Atlassian site, Confluence may be auto-detected. Check the Confluence integration card for a pre-authorized connection.

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How It’s Used

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In Workflows

Action blocks:
  • Publish RCA — automatically publish a root cause analysis report to a designated Confluence space
  • Publish Postmortem — generate and publish a structured postmortem document
  • Publish Runbook Entry — create or update a runbook entry with workflow-generated content
  • Update Page — modify an existing Confluence page (append, prepend, or replace content)
Example: A workflow triggered by an incident resolution can automatically generate a postmortem from the incident timeline, RCA findings, and remediation steps, and publish it to your team’s Confluence space.

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In Incident Response

  • Knowledge source — during root cause analysis, Kestrel searches Confluence for relevant runbooks, architecture docs, past postmortems, and team documentation about affected services (see Knowledge Sources)
  • Postmortem publishing — generate and publish structured postmortems directly from the incident detail page

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In Cloud AI Copilot

  • Search documentation: Find the runbook for the payments service
  • Publish content: Create a Confluence page summarizing today's incident

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Configuration

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Knowledge Source Setup

To use Confluence as a knowledge source during incident investigations:
  1. Navigate to Integrations → Knowledge Sources
  2. Click Add Source and select Confluence
  3. Your connected Confluence instance is auto-detected
  4. Optionally restrict search to specific spaces
  5. Click Enable
Kestrel will search Confluence pages and blog posts for relevant historical context during incident RCA.

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Disconnecting

  1. Navigate to Integrations → Confluence
  2. Click Disconnect
  3. Confirm the disconnection
This stops all Confluence workflow actions and removes Confluence as a knowledge source. You can reconnect at any time.