The Confluence integration connects Kestrel to your Atlassian Confluence instance, enabling automated publishing of RCA reports, postmortems, and runbooks from workflows, plus historical knowledge search during incident investigations.
Prerequisites
- Organization Admin role in Kestrel
- Atlassian account with Confluence access
Setup
Connect via OAuth
- Navigate to Integrations → Confluence in your Kestrel dashboard
- Click Connect
- Authorize Kestrel in the Atlassian OAuth popup
- Select the Confluence site to connect (if you have multiple)
- The popup closes and your Confluence instance appears as connected
If you’ve already connected Jira on the same Atlassian site, Confluence may be auto-detected. Check the Confluence integration card for a pre-authorized connection.
How It’s Used
In Workflows
Action blocks:
- Publish RCA — automatically publish a root cause analysis report to a designated Confluence space
- Publish Postmortem — generate and publish a structured postmortem document
- Publish Runbook Entry — create or update a runbook entry with workflow-generated content
- Update Page — modify an existing Confluence page (append, prepend, or replace content)
Example: A workflow triggered by an incident resolution can automatically generate a postmortem from the incident timeline, RCA findings, and remediation steps, and publish it to your team’s Confluence space.
In Incident Response
- Knowledge source — during root cause analysis, Kestrel searches Confluence for relevant runbooks, architecture docs, past postmortems, and team documentation about affected services (see Knowledge Sources)
- Postmortem publishing — generate and publish structured postmortems directly from the incident detail page
In Cloud AI Copilot
- Search documentation:
Find the runbook for the payments service
- Publish content:
Create a Confluence page summarizing today's incident
Configuration
Knowledge Source Setup
To use Confluence as a knowledge source during incident investigations:
- Navigate to Integrations → Knowledge Sources
- Click Add Source and select Confluence
- Your connected Confluence instance is auto-detected
- Optionally restrict search to specific spaces
- Click Enable
Kestrel will search Confluence pages and blog posts for relevant historical context during incident RCA.
Disconnecting
- Navigate to Integrations → Confluence
- Click Disconnect
- Confirm the disconnection
This stops all Confluence workflow actions and removes Confluence as a knowledge source. You can reconnect at any time. 
